Do you read my emails?
No. We read the headers, which are the technical envelope details, and check your domain's public DNS records. We never store the body of your email, and we delete the email itself once it's been analysed.
I'm not technical. Will I understand the report?
Yes, that's the whole point. Every result says what it means for you and gives the exact fix, such as the line to paste into your DNS. If someone else manages your domain, send them the report link.
Why is my email going to junk when it worked last year?
In 2024 Google and Yahoo started requiring SPF, DKIM and DMARC from anyone sending a lot of email, and Microsoft followed in 2025. Since November 2025 Gmail goes further and bounces email that fails outright. If you skipped these basics, or added a new sending tool without updating your DNS, your email may be landing in junk or never arriving at all.
What should I send to my test address?
Send whatever you'd normally send: a real newsletter, an invoice from your accounting software, or a reply from Outlook. Test each system that sends email for you, because each one can fail in a different way.
Do you check my email design or wording?
No. Design previews, heatmaps and campaign testing are for marketing teams, and tools like Unspam and Litmus do them well. We focus on the setup that decides whether your invoices, quotes and replies get delivered at all, and we tell you exactly how to fix it.
Does a good score guarantee the inbox?
No tool can promise that. Mailbox providers also look at your sending history and how people engage with your email. Most junk-folder problems come from the setup issues we check, and those are the ones you can fix today.
Why is there only one free test?
Your free test is a full report that shows exactly what's wrong and how to fix it. Fixing usually takes a few rounds: change your DNS, test again, and repeat. Basic and Pro pay for those follow-up tests. You get one free test for each domain every 90 days.
Can I cancel Pro?
Yes. Turn off renewal at any time and Pro keeps working until the end of the year you've paid for. Basic is a one-off purchase with no renewal.